Support

Committed to your innovation

Gidel’s products are often critical elements in its customers’ systems.
For this reason, Gidel takes measures to provide top-class support and to constantly improve the quality of its product.

Our team is at your side to assist you with:

selecting the right technology.
customizing your solution.
integrating our products into your solution.
troubleshooting issues you may encounter.

Please do not hesitate to contact us if you have any question!

Quality Assurance Certificates

Gidel has adopted a number of international standards:

ISO9001: commitment to quality, including manufacturing processes, quality assurance, suppliers, etc. Gidel has been certified since 2003
RoHS: commitment to safeguard the environment by avoiding six hazardous materials as defined by the RoHS regulations.
Conflict Minerals: commitment to avoid inclusion of conflict minerals from countries as defined by the Conflict Minerals Act.
REACH 205: commitment to avoid inclusion of Substances of Very High Concern “SVHC”.

ISO 9001:2015 certificate

RoHS certificate

Conflict Minerals certificate

REACH 205

Warranty Terms & Conditions

Gidel warrants all of its Proc hardware systems and provides terms and conditions for using its software packages as detailed in the following documents:

Hardware warranty

Software license agreement